Cancellation policy

Membership cancellation policy

The Chase Club membership is a recurring subscription (monthly or annual) that renews automatically until cancelled.

How to cancel. Log in and cancel at any time from your membership manage page at thechase.club/pages/membership-manage, or email alex@thechase.club. Cancellation takes effect at the end of the period you have paid for: you keep your membership benefits until then, and no further payments are taken. We do not give partial-period refunds, except where required by law.

Cooling-off. You may cancel within 14 days of first joining. Your benefits begin immediately on joining, at your request; if you cancel within the cooling-off period we will refund your payment less a proportionate deduction for benefits already used.

Pausing. As an alternative to cancelling, you may pause your membership up to twice in any 12-month period from the manage page. While paused there is no billing and no benefits.

Failed payments. If a renewal payment fails we will retry and email you to update your payment method. Benefits are suspended if payment remains outstanding 7 days after the renewal date, and the membership is cancelled automatically if payment is not made within 14 days.

Unredeemed points expire 90 days after a membership ends. Full terms: thechase.club/pages/membership-terms.